Category 1: Hardware & Apple/Google ID Management
Q: Can I run PRF app on an iPhone or Android device, or is it designed for iPad?
A: PRF app is engineered specifically for iPadOS, but Google Play is in the works! Stay tuned. While studio owners can access their clouds from any device to view PDF waivers, client intake and piercer sign-offs require an iPad to maintain studio workflow and clear visual layout.
Q: How do we keep multiple iPads in our shop in sync with each other?
A: Multi-iPad sync is managed by signing all shop tablets into the exact same master account during setup and entering your master email address into the PRF App Login Field under Settings > STUDIO Tab. Whether your studio runs 2 iPads on a Basic Plan or up to 5 iPads on a Pro Plan, logging into the same account ensures all custom studio settings, piercer lists, and active waiver queues sync automatically across all iPads. Read more here.
Q: What happens if an iPad breaks?
A: You never lose a single waiver. Because PRF compiles and uploads full-color PDF waivers straight to your studio's personal cloud account (Google Drive, Dropbox, OneDrive, or Box) as soon as the piercer signs off in the Piercer Notes Pane, zero client records are trapped inside the iPad hardware. If an iPad is damaged, simply download PRF on a replacement iPad from the App Store, sign in with your master studio account, and your entire setup is instantly active.
Q: I logged in on a new iPad, and everything looks completely blank. Did we lose our settings and waivers?
A: Don't panic—your settings and waivers are 100% safe. A blank screen simply means you signed in with a different Apple or Google email address than the master account used during initial studio setup. Log out under Settings > MORE Tab, then sign back in using the exact master email address saved in your PRF App Login Field. Once authenticated into the correct master account, all your saved studio settings will be there. You will have to connect your cloud again.
Q: How do piercers scan needle packages, receiver tubes, and jewelry batch numbers in the Piercer Notes Pane?
A: In the Piercer Notes Pane, piercers can log disposable supply lot codes and autoclave sterilization load numbers using two built-in camera features: SCAN BARCODE/QR or READ PRINTED NUMBER (OCR text reader). Pointing the iPad camera at a needle blister pack, cannula package, or sterilization pouch instantly captures printed batch numbers and attaches them directly to the client's final PDF waiver.
Category 2: Multi-Shop & Solo Piercer Operations
Q: Is PRF app practical for solo piercers or single-chair studios?
A: Absolutely. Solo piercers, guest piercers, and convention modifiers can use Pay-As-You-Go Bundles without committing to a monthly subscription. Bundle waivers do not expire and remain linked to your account profile, allowing solo piercers to run a fully paperless, health-code-compliant counter at their own pace.
Q: How should studio owners configure PRF app if they operate multiple shop locations?
A: If you run multiple locations, create a separate PRF subscription and account login for each individual studio. Apple limits subscriptions to one per Apple ID, so Studio A and Studio B must each use a distinct Apple ID for purchases and a distinct email sign-in for the PRF App Login Field. This keeps legal business entities, local piercer rosters, and client records completely separate.
Q: Can a returning client check in at Location B if their first piercing was done at Location A?
A: Because each studio location operates under its own distinct PRF account for legal separation and cloud privacy, the RETURNING CLIENT lookup queries the local shop's specific account records. When a client visits Location B for the first time, they will complete a fresh intake waiver for that location, establishing a local profile for future visits.
Q: Where do waivers and financial reports land in our cloud storage?
A: PRF automatically creates a structured directory hierarchy inside your connected cloud account under Beluga Digital App [year] Piercing Release Forms. Inside this root folder, signed client PDFs land in the /Waivers subfolder, while exported spreadsheets land in the /Reports subfolder.
Q: How do guest piercers use PRF app when working on their personal iPads?
A: The best-case scenario is that they download PRF on their own iPad and log in to their own account. Second-best case, the guest piercer can sign into the studio's account on their personal iPad during their spot, or sign into Settings > MORE Tab using the studio's master credentials so their waivers upload directly into the host shop's cloud directory. When their guest spot ends, they simply tap Log Out under Settings > MORE Tab to disconnect their iPad safely.
Q: How does the RETURNING CLIENT feature handle repeat visits for downsizing sessions or secondary piercings?
A: Returning clients tap RETURNING CLIENT on the Welcome Screen, enter the piercer or master passcode, and look up their existing profile by name. The app populates their previous bio and ID details, allowing them to simply select their new piercing location or downsizing post service, sign, and hand the iPad to the piercer. PRF generates a fresh, timestamped PDF waiver iteration in your cloud while keeping check-in under 10 seconds.
Category 3: Legal, Security & Health Department Compliance
Q: How does PRF app handle piercing consent for minor clients under 18?
A: When a client inputs their date of birth during check-in, PRF automatically calculates their age. If the client is under 18, the app flags the session as a Minor Intake, swaps out the adult contract for your custom or preloaded Minor & Guardian Legal Clause in Settings > EDITORS Tab, and alerts the piercer in the backend. The piercer then uses the iPad camera in the Piercer Notes Pane to photograph the parent/guardian's government ID and official proof of guardianship (Birth Certificate or court order), capturing the guardian's typed name and digital signature on the final waiver.
READ MORE HERE: Piercing Minors Flow.
Q: How can counter staff or piercers perform a quick minor audit during a health inspection?
A: For PRO subscribers: When a health inspector asks to verify minor consent records, open RETURNING CLIENT on the iPad, tap the search filter icon, and select Minors (Under 18). This instantly pulls up every minor waiver in your cloud, complete with attached photos of parent/guardian IDs, birth certificates, and signed legal authorization clauses.
Read more here.
Otherwise, you can always take your health inspector to your cloud.
Read more here.
Q: Does PRF app store our clients' sensitive health info or ID photos on company servers?
A: Zero client data is stored on our company servers. PRF connects directly to your studio's personal cloud storage (Google Drive, Dropbox, OneDrive, or Box). All client bio data, medical screening answers, ID photos, and signed PDF waivers are uploaded directly from your iPad to your private cloud folder.
Read more here.
Q: How does the passcode system work between piercers and studio owners?
A: PRF uses two distinct passcodes to protect shop operations and sensitive administrative settings:
Piercer Passcode (Default
1234): Used by piercers and counter staff to access returning client lookups, unlock the Piercer Notes Pane, review client medical considerations, log jewelry specs and lot numbers, and sign off on completed waivers. It restricts staff from modifying shop settings or exporting financial reports.Master Passcode (Default
1234): Owner-only clearance required to enter Settings, alter legal clauses, manage clouds, change subscriptions, and export CSV financial reports.
Read more here.
Q: What if I forget our Master Passcode?
A: You can update or recover your Master Passcode under Settings > STUDIO Tab using your authenticated master Google or Apple login credentials. Because your studio profile is anchored to your master login account, signing in with your master account allows studio management to reset passcodes securely.
Read more here.
Q: How do we demonstrate health department compliance during an in-person studio audit?
A: During an inspection, open your cloud folder (Beluga Digital App [year] Piercing Release Forms) on an iPad, laptop, or shop computer. Show the inspector your searchable PDF waivers organized by calendar year, complete with full-color ID captures, scanned needle package batch numbers, autoclave load logs, and timestamped digital signatures.
Category 4: Subscriptions, Pricing & Billing
Q: What are the differences between Pay-As-You-Go Bundles, Basic Plans, and Pro Plans?
A: PRF offers three flexible pricing options to fit any shop setup:
Pay-As-You-Go Bundles: $20 for 100 waivers. Non-expiring digital waivers that roll over indefinitely, ideal for solo piercers, guest artists, or low-volume shops.
Basic Subscription: Designed for small crews. Provides 100 digital waivers per month synced across up to 2 iPads sharing a single master login.
Pro Subscription: Built for high-volume studios. Provides unlimited digital waivers per month synced across up to 5 iPads, full access to CSV financial and client list exports, and multi-device draft queueing.
Read more here.
Q: Does deleting the PRF app from an iPad cancel our monthly billing subscription?
A: No! Deleting PRF app from your iPad does NOT cancel your subscription. Because Apple processes billing directly through your Apple ID, Apple will continue billing your account until you officially cancel the subscription in your iPad's Apple ID settings or via a web browser.
Read more here.
Q: How do studio owners officially cancel a subscription or request a refund from Apple?
A: Because Apple manages 100% of app transactions, cancellations and refunds are handled through Apple:
To Cancel: Open your iPad's main Settings app > tap your Apple ID name at the top > tap Subscriptions > select PRF app > tap Cancel Subscription. You can also cancel online at appleid.apple.com.
To Request a Refund: Visit reportaproblem.apple
.comin any browser, sign in with your Apple ID, select Request a refund, choose PRF app, and submit your request for Apple's 48-hour review.
Read more here.
Q: What happens to unused bundle waivers if we upgrade to a monthly subscription or pause our account?
A: Unused bundle waivers never disappear. If you subscribe while holding bundle waivers, your bundle balance stays safely on your account in reserve. If you later pause or cancel your monthly subscription, your remaining bundle waivers instantly become active again so you can keep taking waivers without interruption.
Read more here.
Q: What subscription tier is required to generate CSV financial and client list exports?
A: Generating and exporting CSV spreadsheets (financial revenue reports and NON-HEALTH client list exports) from Settings > REPORTS Tab is a feature included with the Pro Subscription. While the app tracks financial inputs in the background on active subscription plans, exporting the raw CSV files to your cloud /Reports folder requires an active Pro Subscription.
Read more here.